Membership Exit FAQs
Will you offer other coverage?
Stonebridge Benefit Services and its affiliated companies are no longer offering this product or any similar products. However, other companies may offer products with this kind of coverage. You may be able to find them by searching the internet. If you don’t have access to the internet, you may be able to visit your local library or perhaps a friend or family member.
Can you recommend a specific product, website or business that sells similar products?
I’m sorry but we are unable to endorse or recommend any other products that may be in the market.
Is Fun Family Rewards going out of business, shutting down, or going away?
No. Stonebridge Benefit Services is not going out of business. The company has decided to leave the membership business to focus on other products.
Is there anything I need to do on 1/31/2016 to ensure my membership is cancelled?
No, your membership(s) will automatically be cancelled and you will no longer have access to the benefits.
I submitted a rebate already. Will you still pay it?
Yes, your benefits will remain active until 1/31/2016. Any rebates or other benefit requests will be honored as long as they are submitted according to the terms and conditions.
If I order gift cards and receive them after 1/31/2016, will they still work at the gas station/restaurant/merchant/etc.?
Yes, any gift cards you receive are valid according to the terms on the back of the gift card.
If I need to return or exchange my gift card after 1/31/2016, will you refund or replace?
Yes, gift card returns and exchanges will be accepted until 3/31/2016.
I received the letter about a prorated refund. How was the refund calculated?
If you paid in advance for your membership, you may have received a pro-rated refund. The refund was calculated by determining a rate per month and multiplying by the number of months paid in advance beyond your paid to date. For instance, if you are paying $120 annually, had paid through 12/31/2015 and your bill suspension date was 11/5/2015, your pro-rated refund would be $10 per month multiplied by the number of months between 11/5 and 12/31. This would round up to 2 months multiplied by $10 for a prorated refund of $20.